Email Etiquette Training

Course Number: EML101-W

Duration: 1 day

Format: Live, online

Overview

This E-mail Etiquette training course teaches students how to use e-mail effectively. Course activities include writing effective messages, using the subject line effectively, considering your recipient, managing e-mail volume, attaching files, preparing for recipient reactions, and using emoticons effectively.

Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing e-mail messages, and using active voice in writing.

Objectives

  • Learn how to use e-mail effectively.
  • Learn to write effective e-mail messages.
  • Learn how to manage e-mail volume.
  • Learn about the differences between writing online and traditional paper-based writing.
  • Learn how to attach files to an e-mail.
  • Learn to use emoticons effectively in e-mail.

Outline

  • E-mail basics
    • E-mail characteristics
    • E-mail programs
    • When to use e-mail
    • Writing an e-mail message
  • E-mail policies
    • Company policies
    • Copyright laws, viruses, and liability
  • E-mail features and security
    • Features of an e-mail program
    • Securing e-mail
  • E-mail messages
    • Message headers
    • E-mail message body
  • E-mail effectiveness
    • E-mail recipients
    • Message management
  • Netiquette guidelines
    • Netiquette style
    • Emoticons and abbreviations
  • Composing online correspondence
    • Online communication
    • Language and punctuation
    • Efficient writing habits

Schedule

Date / Time Price (USD)  
May 26
10 AM - 2 PM ET
$445 Register
Jun 24
10 AM - 2 PM ET
$445 Register
Jul 22
10 AM - 2 PM ET
$445 Register
Aug 19
10 AM - 2 PM ET
$445 Register
Sep 16
10 AM - 2 PM ET
$445 Register
Oct 14
10 AM - 2 PM ET
$445 Register
Nov 11
10 AM - 2 PM ET
$445 Register
Dec 9
10 AM - 2 PM ET
$445 Register
$445 USD
May 26
10 AM - 2 PM ET
Register
Jun 24
10 AM - 2 PM ET
Register
Jul 22
10 AM - 2 PM ET
Register
Aug 19
10 AM - 2 PM ET
Register
Sep 16
10 AM - 2 PM ET
Register
Oct 14
10 AM - 2 PM ET
Register
Nov 11
10 AM - 2 PM ET
Register
Dec 9
10 AM - 2 PM ET
Register
Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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