Cloud Computing and Other Training / IT Leadership Training
Dealing with Difficult Techies
Accelebrate’s Dealing with Difficult Techies course teaches IT managers how to deal effectively with difficult technical staff members by first categorizing their problem type and then acting to correct the situation.
Note: This class can be customized to fit your company HR policies.
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
In addition, some courses are available as live, online classes for individuals. See a schedule of online courses.
Dealing with Difficult Techies Objectives
All students will learn:
Dealing with Difficult Techies Outline
Seven Types Of Difficult Employees
A framework for categorizing different types of difficult employees
Sleazy, Grumpy, Lazy, Brainy, Tardy, Dummy, and Troubled
Types of Difficult Techies
Does not document, likes scope creep, upsets users
The “lone techie,” “spaghetti coder,” and others
Conceptual Discipline Framework
Overall framework containing six levels of increasing disciplinary action
Steps in the framework
Steps that begin with friendly constructive criticism and, if needed, end in termination
Dealing With Specific Situations
How managers should react when specific employee situations arise
A framework for warnings, disciplinary action, and termination
Prior leadership experience in IT is presumed.
All attendees receive comprehensive courseware covering all topics in the course.
Software needed for each student PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor's screen simultaneously with working on their own.