Dealing with Difficult Techies

ITL-110 (0.5 Days)

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Dealing with Difficult Techies Overview

Accelebrate’s Dealing with Difficult Techies course teaches IT managers how to deal effectively with difficult technical staff members by first categorizing their problem type and then acting to correct the situation.

Note: This class can be customized to fit your company HR policies.

Location and Pricing

Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.

In addition, some courses are available as live, online classes for individuals. See a schedule of online courses.

Dealing with Difficult Techies Objectives

All students will learn:

  • How to manage various common types of employee issues
  • Strategies for dealing with unexpected issues and actions
  • The effect that employee issues can have on team morale and your career

Dealing with Difficult Techies Outline

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Introduction
Seven Types Of Difficult Employees
  • A framework for categorizing different types of difficult employees
  • Sleazy, Grumpy, Lazy, Brainy, Tardy, Dummy, and Troubled
Types of Difficult Techies
  • Does not document, likes scope creep, upsets users
  • The “lone techie,” “spaghetti coder,” and others
Conceptual Discipline Framework
  • Overall framework containing six levels of increasing disciplinary action
  • Steps in the framework
  • Steps that begin with friendly constructive criticism and, if needed, end in termination
Dealing With Specific Situations
  • How managers should react when specific employee situations arise
  • A framework for warnings, disciplinary action, and termination
Conclusion
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Lecture percentage

40%

Lecture/Demo

Lab percentage

60%

Lab

Course Number:

ITL-110

Duration:

0.5 Days

Prerequisites:

Prior leadership experience in IT is presumed.

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

This is an interactive seminar that does not require computers.  The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

Toll-free in US/Canada:
877 849 1850
International:
+1 678 648 3113

Toll-free in US/Canada:
866 566 1228
International:
+1 404 420 2491

925B Peachtree Street, NE
PMB 378
Atlanta, GA 30309-3918
USA

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