Microsoft Dynamics 365 Customer Engagement Core (MB-200)

MB-200 (5 Days)

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Dynamics 365 Training Overview

This Microsoft Dynamics 365 Customer Engagement Core training (Microsoft track MB 200) provides a deep-dive of the capabilities of Microsoft Dynamics 365. Attendees learn how to leverage Power Platform applications, automation, integrations, as well as how to test and deploy applications.

Location and Pricing

Most Accelebrate courses are taught as private, customized training for 3 or more attendees at our clients' sites worldwide. In addition, we offer live, private online classes for teams who may be in multiple locations or wish to save on travel costs. Please visit our client list for organizations for whom we have delivered onsite training. To receive a customized proposal and price quote for private on-site or online training, please contact us.

In addition, some courses are available as live, online classes for individuals. See a schedule of online courses.

Dynamics 365 Training Objectives

All attendees will learn how to:

  • Identify platform components
  • Understand administrator options
  • Effectively model data
  • Build a basic model-driven application on the Power Platform
  • Build a basic canvas application on the Power Platform
  • Manage user’s access to data and functionality using security
  • Identify automation options available in the Power Platform
  • Identify when to use automation
  • Create and use business rules
  • Create and use workflows
  • Create and use Microsoft Flows
  • Create and use business process flows
  • Identify key integration scenarios
  • Configure and use integrated email
  • Configure and use Outlook integration
  • Configure and use additional Office integrations
  • Import and export data
  • Enable and update first-party applications
  • Install third-party applications
  • Configure managed and unmanaged solutions
  • Update and patch solutions
  • Distribute solutions

Dynamics 365 Training Outline

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Introduction
Platform Overview
  • Overview
  • Configure Power Platform environments
  • Creating applications
  • Discovery and planning
  • Module summary
Data Modeling
  • Data model fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • Internationalizing
  • Module summary
Model Driven Apps
  • Configure model-driven apps
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports
  • Module summary
Canvas Apps
  • Application fundamentals
  • Working with data and services
  • Customizing the user experience
  • Integration with model-driven apps
  • Module summary
Security
  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security
  • Module summary
Platform Automation Overview
  • Platform automation overview
  • Module summary
Business Rules
  • Introduction to business rules
  • Additional business rule details
  • Module summary
Workflows
  • Introduction to workflows
  • Building workflows
  • Advanced workflow
  • Module summary
Microsoft Flows
  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps
  • Flow deployment considerations
  • Module summary
Business Process Flows
  • Introduction to business process flows
  • Configure business process flows
  • Additional business process flows details
  • Module summary
Introduction to Integrations
  • Overview of common scenarios
  • Email integration
  • Outlook integration
  • Module summary
Integration with Office
  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional Integrations
  • Module summary
Managing Data
  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete
  • Module summary
Manage Instances and Applications
  • Overview
  • Manage applications
  • Module summary
Manage Solutions
  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions
  • Module summary
Additional Deployment Considerations
  • Configure
  • Mobile configuration settings
  • Mobile configuration
  • Module summary
Documentation and Testing
  • Creating test plans
  • User interface testing
  • Performance optimization and tuning
  • Documentation
  • Engage with the customer
  • Module summary
Conclusion
Request Pricing
Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

MB-200

Duration:

5 Days

Prerequisites:

This course is designed for those aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 workload administrator certification paths. 

Training Materials:

All Microsoft Dynamics 365 training students receive Microsoft official courseware.

Software Requirements:

Attendees will not need to install any software on their computer for this class. The class will be conducted in a remote environment that Accelebrate will provide; students will only need a local computer with a web browser with a stable Internet connection. Any recent version of Internet Explorer, Mozilla Firefox, or Google Chrome will be fine.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

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International:
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Toll-free in US/Canada:
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International:
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