ITIL 4 Foundation

ITIL-124 (2 Days)

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ITIL Training Overview

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches.

This ITIL 4 Foundation training teaches attendees the core aspects of the ITIL Framework and how to use it to improve the quality of services they deliver to their customers.

Location and Pricing

Most Accelebrate courses are taught as private, customized training for 3 or more attendees at our clients' sites worldwide. In addition, we offer live, private online classes for teams who may be in multiple locations or wish to save on travel costs. Please visit our client list for organizations for whom we have delivered onsite training. To receive a customized proposal and price quote for private on-site or online training, please contact us.

ITIL Training Objectives

All attendees will learn:

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
  • Key ITIL Practices

ITIL Training Outline

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Introduction
ITIL 4 Overview
  • Introduction to ITIL
  • Key Concepts of ITIL
The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)
The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
The ITIL Service Value System (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
Conclusion
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Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-124

Duration:

2 Days

Prerequisites:

No prior experience is presumed. This course is suitable for all IT Management and Staff who need to understand the Service Lifecycle and their role in provisioning quality services for their customers

Training Materials:

All students receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

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International:
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International:
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