Cloud Computing and Other Training / ITIL Training
ITIL Lifecycle Continual Service Improvement (CSI)
This ITIL Lifecycle Continual Service Improvement (CSI) training teaches attendees the practical skills to drive the systemic change that is needed to make CSI really “continual” and to drive improving process and service maturity across your organization. In addition, this ITIL® course leads to a certificate in ITIL Service Lifecycle Management – Continual Service Improvement.
Note: An exam voucher for each student is included in the price of the training.
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
ITIL Training Objectives
All students will learn:
ITIL Training Outline
Introduction to Continual Service Improvement
Continual Service Improvement Principles
Organizational Change to a CSI View
Service Level Management
Knowledge Management – DIKW
Integration with other Frameworks, Models, and Quality Systems
Continual Service Improvement Process
7-Step Improvement Process
Defining Data Requirements
Defining Data Capability
Processing and Using Data
Implementing Process/Service Improvements
Continual Service Improvement Roles and Responsibilities
Continual Service Improvement Tools and Technology
Measuring and Reporting Frameworks
Challenges, CSFs, and Risks
No prior experience is presumed. This class is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions, and activities associated with the Continual Service Improvement domain of the ITIL Service Lifecycle.
All students receive comprehensive courseware.
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Software needed for each student PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor's screen simultaneously with working on their own.