ITIL Operational Support and Analysis

ITIL-108 (5 Days)
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ITIL Training Overview

This ITIL Operational Support and Analysis training teaches attendees the processes and roles within ITIL IT Service Management. Students gain a balanced knowledge of ITIL® practices. This course prepares students for the exam leading to a Certificate in ITIL Service Capability Management – Operational Support and Analysis.

Note: An exam voucher for each student is included in the price of the training.

 

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

Online Training with Accelebrate. In the wake of the sudden emergence of the Coronavirus crisis, we want to help our clients continue to learn and grow while at home. We are offering 10% off any new booking of private online classes for your team of 3 or more if purchased before May 15, 2020. Please use discount code online2020 in the comments section of the contact form. For more information, and to see how we ensure successful online training, please see this Online Training Q&A.

ITIL Training Objectives

All students learn how to:

  • Oversee the service operation process
  • Manage common activities in Operational Support Analysis (OSA)
  • Implement application management functions
  • Organize and implement OSA

ITIL Training Outline

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Introduction to Operational Support & Analysis
  • Service Operation
  • Principles of OSA
  • OSA Summary
Service Operation Processes
  • Event Management
  • Incident Management
  • Request Fulfillment Introduction
  • Problem Management
  • Access Management Introduction
  • Operational Activities of Other Lifecycle Processes
OSA Common Activities
  • Common Activities
  • OSA's Common Activities
Service Operation Functions
  • Service Desk Function
  • Technical Management Function
  • IT Operations Management
  • Application Management Function
Organize & Implement
  • Organizational Structures
  • Roles & Responsibilities
  • Technology Considerations
  • Implementing OSA
  • Organize & Implement
Conclusion
Request Pricing for ITIL Operational Support and Analysis
Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-108

Duration:

5 Days

Prerequisites:

No prior experience is presumed. This ITIL course will be of interest to candidates who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum, however, the primary focus is the process activities, execution and use throughout the Service Lifecycle.

Training Materials:

All students receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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