ITIL Orientation

ITIL-100 (1 Day)
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ITIL Training Overview

This ITIL® training class introduces an IT management and/or support team to the concepts, relationships, and benefits of an IT Service Management program using well-accepted IT frameworks, methods, and standards.

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

ITIL Training Objectives

All students will:

  • Discuss IT Service Management and its contribution to demonstrable IT service value.
  • Understand the Service Lifecycle and IT Service Management process objectives, activities, relationships, benefits, and critical success factors.

ITIL Training Outline

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Introduction
What is IT Service Management?
Who Needs It, and Why?
What Is the Scope of ITSM?
Process Objectives
Process Activities
Process Relationships
Process Benefits
Critical Success Factors
Achieving Operational Excellence
An ITSM Roadmap
Conclusion
Request Pricing for ITIL Orientation
Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-100

Duration:

1 Day

Prerequisites:

No prior experience is presumed. This training is for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.

Training Materials:

All students will receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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