Cloud Computing and Other Training / ITIL Training
This ITIL® training class introduces an IT management and/or support team to the concepts, relationships, and benefits of an IT Service Management program using well-accepted IT frameworks, methods, and standards.
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
ITIL Training Objectives
All students will:
ITIL Training Outline
What is IT Service Management?
Who Needs It, and Why?
What Is the Scope of ITSM?
Critical Success Factors
Achieving Operational Excellence
An ITSM Roadmap
No prior experience is presumed. This training is for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
All students will receive comprehensive courseware.
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Software needed for each student PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor's screen simultaneously with working on their own.