ITIL Planning, Protection, and Optimization


Course Number: ITIL-110

Duration: 5 days (32.5 hours)

Format: Live, hands-on

ITIL Training Overview

This ITIL Planning, Protection, and Optimization (PPO) training gives attendees a balanced knowledge of ITIL practices and prepares them for the exam leading to a certificate in ITIL® Service Capability Management – Planning, Protection, and Optimization.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Plan, protect, and optimize ITIL
  • Oversee the Plan, Protect, and Optimize (PPO) Process
  • Organize and implement PPO initiatives

Prerequisites

No prior experience is presumed. This ITIL course will be of interest to candidates who wish to be certified and gain deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum, however, the primary focus is the process activities, execution and use throughout the Service Lifecycle.

Outline

Expand All | Collapse All

Introduction
Planning, Protection & Optimization
  • Introduction to Planning, Protection & Optimization
  • Principles
  • PPO Summary
PPO Processes
  • Availability Management
  • Capacity Management Introduction
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • PPO Processes Summary
Organize & Implement
  • Organize for PPO
  • Technology Considerations
  • Implementing PPO 
  • Organization & Implement Summary
Conclusion

Training Materials:

All students receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.



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Multiple Payment Options

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