ITIL Service Design


Course Number: ITIL-114

Duration: 3 days (19.5 hours)

Format: Live, hands-on

ITIL Training Overview

This ITIL Service Design training gives students a detailed understanding of the processes, functions, and activities associated with the Service Design domain of the ITIL Service Lifecycle. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Lifecycle Management – Service Design.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Service Design principles
  • Service Design processes
  • Service Design technology related activities
  • Organization and technology for Service Design
  • Implementation approaches, challenges, critical success factors & risks

Prerequisites

No prior experience is presumed. This ITIL training will be of interest to students wishing to obtain knowledge of V3 practices within the Service Lifecycle context.

Outline

Expand All | Collapse All

Introduction to Service Design
Service Design Principles
  • Scope
  • Value to the Business
  • Service Design Model
  • Key Aspects of Service Design
  • Implementation Planning
  • Roles and Activity Analysis
  • Risks, CSFs, and Challenges
Service Design Processes
  • Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Security Management
  • IT Service Continuity Management
  • Supplier Management
Service Design Technology related activities
  • Enterprise Architecture
  • Design and Management Tools
  • Requirements Engineering
Organization and Roles for Service Design
Implementation Approaches
Conclusion

Training Materials:

All students will receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.



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Multiple Payment Options

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