ITIL Service Design

ITIL-114 (3 Days)
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ITIL Training Overview

This ITIL Service Design training gives students a detailed understanding of the processes, functions, and activities associated with the Service Design domain of the ITIL Service Lifecycle. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Lifecycle Management – Service Design.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

ITIL Training Objectives

All students will learn:

  • Service Design principles
  • Service Design processes
  • Service Design technology related activities
  • Organization and technology for Service Design
  • Implementation approaches, challenges, critical success factors & risks

ITIL Training Outline

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Introduction to Service Design
Service Design Principles
  • Scope
  • Value to the Business
  • Service Design Model
  • Key Aspects of Service Design
  • Implementation Planning
  • Roles and Activity Analysis
  • Risks, CSFs, and Challenges
Service Design Processes
  • Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Security Management
  • IT Service Continuity Management
  • Supplier Management
Service Design Technology related activities
  • Enterprise Architecture
  • Design and Management Tools
  • Requirements Engineering
Organization and Roles for Service Design
Implementation Approaches
Conclusion
Request Pricing for ITIL Service Design
Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-114

Duration:

3 Days

Prerequisites:

No prior experience is presumed. This ITIL training will be of interest to students wishing to obtain knowledge of V3 practices within the Service Lifecycle context.

Training Materials:

All students will receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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