Cloud Computing and Other Training / ITIL Training
ITIL Service Offerings and Agreements
This ITIL Service Offerings and Agreements training teaches students how to successfully organize and implement ITIL practices. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Capability Management – Service Offerings & Agreements.
Note: An exam voucher for each student is included in the price of the training.
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
ITIL Training Objectives
All students will learn to manage:
ITIL Training Outline
Introduction to Organizing, Technology, and Implementation
Service Offerings & Agreements
Introduction to Service Offerings & Agreements
Service Offerings & Agreements Principles
Service Offerings & Agreements Context
Service Offerings & Agreements Summary
Service Portfolio Management
Service Catalog Management
Service Level Management
Business Relationship Management
SOA Processes Summary
Organizing, Technology & Implementation
Organizing for SOA
SOA Technology & Implementation
Organizing, Technology & Implementation Summary
No prior experience is presumed.
All students will receive comprehensive courseware.
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Software needed for each student PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor's screen simultaneously with working on their own.