ITIL Service Offerings and Agreements

ITIL-116 (5 Days)
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ITIL Training Overview

This ITIL Service Offerings and Agreements training teaches students how to successfully organize and implement ITIL practices. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Capability Management – Service Offerings & Agreements.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

ITIL Training Objectives

All students will learn to manage:

  • Service Portfolios
  • Service Levels
  • Service Catalogues
  • Suppy and Demand
  • Finances

ITIL Training Outline

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Introduction to Organizing, Technology, and Implementation
Service Offerings & Agreements
  • Introduction to Service Offerings & Agreements
  • Service Offerings & Agreements Principles 
  • Service Offerings & Agreements Context 
  • Service Offerings & Agreements Summary
SOA Processes
  • Service Portfolio Management
  • Service Catalog Management 
  • Service Level Management 
  • Demand Management 
  • Supplier Management 
  • Financial Management
  • Business Relationship Management
  • SOA Processes Summary
Organizing, Technology & Implementation
  • Organizing for SOA
  • SOA Technology & Implementation
  • Organizing, Technology & Implementation Summary
Conclusion
Request Pricing for ITIL Service Offerings and Agreements
Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-116

Duration:

5 Days

Prerequisites:

No prior experience is presumed.

Training Materials:

All students will receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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