ITIL Service Strategy Training


Course Number: ITIL-120

Duration: 3 days (19.5 hours)

Format: Live, hands-on

ITIL Training Overview

This ITIL Service Strategy training gives attendees a detailed understanding of the processes, functions, and activities associated with the Service Strategy domain of the ITIL® Service Lifecycle. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL V3 Service Lifecycle Management – Service Strategy.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Participate in discussions on Service Strategy
  • Define services and market spaces
  • Conduct strategic analysis
  • Explore financial management
  • Manage demand
  • Drive strategy through the Service Lifecycle
  • Understand critical success factors and risks

Prerequisites

No prior experience is presumed.

Outline

Expand All | Collapse All

Introduction
Value Creation and the Mind Gap
  • Marketing Services
  • Communicating Utility and Warranty
  • Leveraging Service Assets
  • Service Provider Models
  • Value Networks
  • 4 Ps of Strategy
  • Challenges, CSFs, and Risks
Defining Services and Market Spaces
  • Define the Market
  • Develop the Offerings
  • Service Portfolio Management
Conducting Strategic Analysis
  • Outcome-driven vs. Constraint-driven models
  • Integrating Strategy into the Lifecycle
  • Managing Demand, Quality, and Warranty
Strategic Assessments
  • Developing Strategic Assets
  • Preparing for Execution
Service Portfolio Management
  • Definition
  • Analysis
  • Approval
  • Charter
  • Integration with BSM
Demand Management
  • Patterns of Business Activity
  • User Profiles
  • Demand Modeling
  • Service Packages
Financial Management
  • Service Valuation
  • Supporting Demand and Portfolio Management
  • Provisioning Optimization
  • Service Investment Analysis
  • Accounting
  • Compliance
  • ROI
Organizing and Sourcing
  • Organizational Development
  • Departments, Design, and Culture
  • Sourcing Strategies
  • CSFs
  • Roles and Responsibilities
Conclusion

Training Materials:

All students will receive comprehensive courseware.

Copyright© Deep Creek Center

Software Requirements:

For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.

Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.



Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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