ITIL Service Transition

ITIL-122 (3 Days)

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ITIL Training Overview

This ITIL Service Transition training teaches attendees everything they need to know about the processes, functions, and activities associated with the Service Transition domain of ITIL. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Lifecycle Management – Service Transition.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Most Accelebrate courses are taught as private, customized training for 3 or more attendees at our clients' sites worldwide. In addition, we offer live, private online classes for teams who may be in multiple locations or wish to save on travel costs. Please visit our client list for organizations for whom we have delivered onsite training. To receive a customized proposal and price quote for private on-site or online training, please contact us.

ITIL Training Objectives

All students will learn about:

  • Service Transition principles
  • Service Transition processes
  • Service Transition related activities
  • Organization and technology for Service Transition
  • Implementation approaches, Service Transition roles, challenges, critical success factors and risks

ITIL Training Outline

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Introduction to Service Transition
Service Transition Principles
  • Service Transition Model
  • Scope
  • Value to the Business
  • Service V Model
  • Governance
  • Quality
  • Risks, CSFs, and Challenges
Service Transition Processes
  • Transition and Support Management
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing Management
  • Evaluation Management
  • Knowledge Management
Service Transition related activities
  • Communications
  • Organizational Change Strategy
  • Stakeholder Management
Organization and Key Roles
Technology and Key Tools
Implementation Approaches
Conclusion
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Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

ITIL-122

Duration:

3 Days

Prerequisites:

No prior experience is presumed.

Training Materials:

All students will receive comprehensive courseware.

Copyright Deep Creek Center©

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

Toll-free in US/Canada:
877 849 1850
International:
+1 678 648 3113

Toll-free in US/Canada:
866 566 1228
International:
+1 404 420 2491

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PMB 378
Atlanta, GA 30309-3918
USA

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