ITIL Service Transition


Course Number: ITIL-122

Duration: 3 days (19.5 hours)

Format: Live, hands-on

ITIL Training Overview

This ITIL Service Transition training teaches attendees everything they need to know about the processes, functions, and activities associated with the Service Transition domain of ITIL. This ITIL® training also prepares attendees for the exam leading to the Certificate in ITIL Service Lifecycle Management – Service Transition.

Note: An exam voucher for each student is included in the price of the training.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Service Transition principles
  • Service Transition processes
  • Service Transition related activities
  • Organization and technology for Service Transition
  • Implementation approaches, Service Transition roles, challenges, critical success factors and risks

Prerequisites

No prior experience is presumed.

Outline

Expand All | Collapse All

Introduction to Service Transition
Service Transition Principles
  • Service Transition Model
  • Scope
  • Value to the Business
  • Service V Model
  • Governance
  • Quality
  • Risks, CSFs, and Challenges
Service Transition Processes
  • Transition and Support Management
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing Management
  • Evaluation Management
  • Knowledge Management
Service Transition related activities
  • Communications
  • Organizational Change Strategy
  • Stakeholder Management
Organization and Key Roles
Technology and Key Tools
Implementation Approaches
Conclusion

Training Materials:

All students will receive comprehensive courseware.

Copyright© Deep Creek Center

Software Requirements:

For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.

Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.



Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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