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Supporting and Troubleshooting Windows 10 (MOC-10982)

MOC-10982 (5 Days)

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Windows 10 Training Overview

Accelebrate's certified Microsoft course, Supporting and Troubleshooting Windows 10 training (10982), teaches students how to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Attendees learn Windows 10 features, how they can be used in an Active Directory environment, and how to troubleshoot them.

Location and Pricing

Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.

In addition, some courses are available as live, online classes for individuals. See a schedule of online courses.

Windows 10 Training Objectives

All students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10

Windows 10 Training Outline

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Introduction
Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
Resolving Network Connectivity Issues
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
Troubleshooting User Settings
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Configuring and Verifying DirectAccess Client-Side Settings
  • Troubleshooting DirectAccess
Troubleshooting Resource Access Within a Domain
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
Troubleshooting Resource Access for Non Domain Member Clients
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
Maintaining Windows 10
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates
Recovering Data and Operating System
  • File Recovery in Windows 10
  • Recovering an Operating System
Conclusion
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Lecture percentage

50%

Lecture/Demo

Lab percentage

50%

Lab

Course Number:

MOC-10982

Duration:

5 Days

Prerequisites:

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)

  • Microsoft Active Directory Domain Services (AD DS) principles

  • Understanding of the Public Key Infrastructure (PKI) components

  • Windows Server 2012 R2 fundamentals

  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from Microsoft courses 20697-1 and 20697-2

Training Materials:

All Microsoft course 10982A training students receive Microsoft official courseware.

Software Requirements:

Attendees will not need to install any software on their computer for this class. The class will be conducted in a remote environment that Accelebrate will provide; students will only need a local computer with a web browser with a stable Internet connection. Any recent version of Internet Explorer, Mozilla Firefox, or Google Chrome will be fine.

When you call us about purchasing this class, we will provide a live demo of the online lab environment so that you may explore the web browser interface in more detail.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

Toll-free in US/Canada:
877 849 1850
International:
+1 678 648 3113

Toll-free in US/Canada:
866 566 1228
International:
+1 404 420 2491

925B Peachtree Street, NE
PMB 378
Atlanta, GA 30309-3918
USA

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