Introduction to Skype for Business

4.5 out of 5 (14 reviews)  

SKY-100 (0.5 Days)
Request Pricing for Introduction to Skype for Business

Skype for Business Training Overview

This Introduction to Skype for Business training course prepares end users for immediate and long-term success with Skype for Business. Attendees learn how to set up and manage voice calls and video conferences, instant messages, voice mail, conference calls, Outlook integration, and more.

Location and Pricing

This course is taught as a private online class for teams of 3 or more. All our private online courses are hands-on, instructor-led, and customizable to fit your group’s goals and needs. To receive a customized proposal and price quote, please contact us.

Skype for Business Training Objectives

[These objectives are whole-day objectives that we would work with you to scale to half a day.]

All students will learn how to:

  • Navigate and use Skype for Business Client
  • Manage instant messaging and online presence
  • Answer, route, transfer, merge, and perform other operations on incoming calls
  • Set up voicemail
  • Use Skype for Business for conference calls, screen sharing, and team collaboration on projects and documents
  • Integrate Skype for Business with Microsoft Outlook

Skype for Business Training Outline

Expand All | Collapse All | Printer-Friendly

Introduction
Overview of Skype for Business
  • General Layout of Skype for Business client (Overview of the 3 tabs – contacts, conversations, phone)
  • Review Presence: (how to change, use presence)
  • Searching contacts, frequent contacts, sorting groups,
  • Setting “Me Area” on Skype for Business Client, Out of Office notice on Skype for Business (from Outlook)
  • Tools/options – proper settings, personal settings
  • Short cuts for device selection and call forwarding
  • Audio device settings
  • Explanation of Skype for Business modalities (IM, Call, Video, Share), adding and/or removing modalities in various order
IM/Presence
  • Sending/responding to IM
  • Adding voice, sharing, and/or video to an IM
  • Add to contacts list
  • Pin/unpin to frequent contacts
  • Open Outlook Contact
  • Change contact List view
  • Creating groups, controlling privacy
  • Sorting groups
  • Tagging for status change alerts
  • Changing privacy relationship (to allow users to interrupt on DND)
  • Conversation history (rejoining/restarting a previous conversation)
  • File transfer in Skype for Business Client
Making Calls
  • Make a call from Skype for Business contact card, contact search, etc.
  • Making calls (or on behalf of others as a delegate)
  • Setup/changes to delegates
  • Dial a Phone number
  • Using Dial pad while in a call
  • Start a video Call
  • Missed call notices
  • Making call from Outlook missed call or voicemail
Call Handling
  • Answering calls (receiving calls directly or as a delegate to others)
  • Routing/transferring calls, redirecting calls,
  • Transfer calls directly to voicemail
  • Call forwarding/simultaneous-ring options, setting call options
  • Putting calls on hold/resume calls
  • Merging calls
  • Adding others to an existing call
  • Parking a call
  • Mute/unmute calls
  • Ending a call properly
Voicemail
  • Setup voicemail
  • Checking voicemail from Skype for Business Client or Outlook (or mobile device)
  • Call Voicemail
  • Change greetings
  • Extended absence greeting
  • Adding notes to voicemail in Outlook
  • Play on phone from Outlook
  • Turning on/off missed call notifications
  • Self-service to reset PIN for voicemail access with Outlook
  • OWA (for some users)
Skype for Business in Outlook
  • Quick contacts in Outlook
  • Reply to voicemail with IM or email
  • Starting communication from presence in Outlook
  • Conversation history folder
  • Viewing missed calls
  • Viewing missed conversations
Collaboration/Conference Call
  • Scheduling a meeting (or starting an unscheduled meeting) on behalf of others
  • Setting/reviewing meeting options on behalf of others
  • Joining or starting a scheduled call from Outlook
  • Adding/inviting (or removing) users to a group meeting/call
  • Adding/removing video to a group meeting
  • Mute/unmute participants in group meeting
  • Basic Desktop sharing
  • Including/adding outside contacts in a group meeting
  • Starting separate IM with any participant within group meeting
  • Promoting (and demoting) participants from attendee to presenter
  • Changing meeting options (setting meeting access, lobby, presenters, limiting participation/controls, privileges)
  • Invite others by name/phone #, or email
Conclusion
Request Pricing for Introduction to Skype for Business

Lecture percentage

60%

Lecture/Demo

Lab percentage

40%

Lab

Course Number:

SKY-100

Duration:

0.5 Days

Prerequisites:

This class assumes no prior experience.

Training Materials:

Students receive comprehensive courseware.

Software Requirements:

  • Skype for Business
  • Microsoft Office 2013 or later
  • Headsets and/or handsets for use with Skype for Business

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

Have you read our Google reviews?

Toll-free in US/Canada:
877 849 1850
International:
+1 678 648 3113

Fax: +1 404 420 2491

925B Peachtree Street, NE
PMB 378
Atlanta, GA 30309-3918
USA

Subscribe to our Newsletter:

Never miss the latest news and information from Accelebrate:

Microsoft Gold Partner

Please see our complete list of
Microsoft Official Courses

Recent Training Locations

Alabama

Birmingham

Huntsville

Montgomery

Alaska

Anchorage

Arizona

Phoenix

Tucson

Arkansas

Fayetteville

Little Rock

California

Los Angeles

Oakland

Orange County

Sacramento

San Diego

San Francisco

San Jose

Colorado

Boulder

Colorado Springs

Denver

Connecticut

Hartford

DC

Washington

Florida

Fort Lauderdale

Jacksonville

Miami

Orlando

Tampa

Georgia

Atlanta

Augusta

Savannah

Hawaii

Honolulu

Idaho

Boise

Illinois

Chicago

Indiana

Indianapolis

Iowa

Ceder Rapids

Des Moines

Kansas

Wichita

Kentucky

Lexington

Louisville

Louisiana

New Orleans

Maine

Portland

Maryland

Annapolis

Baltimore

Frederick

Hagerstown

Massachusetts

Boston

Cambridge

Springfield

Michigan

Ann Arbor

Detroit

Grand Rapids

Minnesota

Minneapolis

Saint Paul

Mississippi

Jackson

Missouri

Kansas City

St. Louis

Nebraska

Lincoln

Omaha

Nevada

Las Vegas

Reno

New Jersey

Princeton

New Mexico

Albuquerque

New York

Albany

Buffalo

New York City

White Plains

North Carolina

Charlotte

Durham

Raleigh

Ohio

Akron

Canton

Cincinnati

Cleveland

Columbus

Dayton

Oklahoma

Oklahoma City

Tulsa

Oregon

Portland

Pennsylvania

Philadelphia

Pittsburgh

Rhode Island

Providence

South Carolina

Charleston

Columbia

Greenville

Tennessee

Knoxville

Memphis

Nashville

Texas

Austin

Dallas

El Paso

Houston

San Antonio

Utah

Salt Lake City

Virginia

Alexandria

Arlington

Norfolk

Richmond

Washington

Seattle

Tacoma

West Virginia

Charleston

Wisconsin

Madison

Milwaukee

Alberta

Calgary

Edmonton

British Columbia

Vancouver

Manitoba

Winnipeg

Nova Scotia

Halifax

Ontario

Ottawa

Toronto

Quebec

Montreal

Puerto Rico

San Juan

© 2013-2020 Accelebrate, Inc. All Rights Reserved. All trademarks are owned by their respective owners.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.