Introduction to Skype for Business

SKY-100 (1 Day)
4.6 out of 5 (13 reviews)  

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Skype for Business Training Overview

This Introduction to Skype for Business training course prepares end users for immediate and long-term success with Skype for Business. Attendees learn how to set up and manage voice calls and video conferences, instant messages, voice mail, conference calls, Outlook integration, and more.

Location and Pricing

Most Accelebrate courses are taught as private, customized training for 3 or more attendees at our clients' sites worldwide. In addition, we offer live, private online classes for teams who may be in multiple locations or wish to save on travel costs. Please visit our client list for organizations for whom we have delivered onsite training. To receive a customized proposal and price quote for private on-site or online training, please contact us.

Skype for Business Training Objectives

All students will learn how to:

  • Navigate and use Skype for Business Client
  • Manage instant messaging and online presence
  • Answer, route, transfer, merge, and perform other operations on incoming calls
  • Set up voicemail
  • Use Skype for Business for conference calls, screen sharing, and team collaboration on projects and documents
  • Integrate Skype for Business with Microsoft Outlook
  • Use Polycom VXX phones and other handsets (optional)
  • Review choices of phones and headsets (optional)

Skype for Business Training Outline

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Introduction
Overview of Skype for Business
  • General Layout of Skype for Business client (Overview of the 3 tabs – contacts, conversations, phone)
  • Review Presence: (how to change, use presence)
  • Searching contacts, frequent contacts, sorting groups,
  • Setting “Me Area” on Skype for Business Client, Out of Office notice on Skype for Business (from Outlook)
  • Tools/options – proper settings, personal settings
  • Short cuts for device selection and call forwarding
  • Audio device settings
  • Explanation of Skype for Business modalities (IM, Call, Video, Share), adding and/or removing modalities in various order
IM/Presence
  • Sending/responding to IM
  • Adding voice, sharing, and/or video to an IM
  • Add to contacts list
  • Pin/unpin to frequent contacts
  • Open Outlook Contact
  • Change contact List view
  • Creating groups, controlling privacy
  • Sorting groups
  • Tagging for status change alerts
  • Changing privacy relationship (to allow users to interrupt on DND)
  • Conversation history (rejoining/restarting a previous conversation)
  • File transfer in Skype for Business Client
Making Calls
  • Make a call from Skype for Business contact card, contact search, etc.
  • Making calls (or on behalf of others as a delegate)
  • Setup/changes to delegates
  • Dial a Phone number
  • Using Dial pad while in a call
  • Start a video Call
  • Missed call notices
  • Making call from Outlook missed call or voicemail
Call handling
  • Answering calls (receiving calls directly or as a delegate to others)
  • Routing/transferring calls, redirecting calls,
  • Transfer calls directly to voicemail
  • Call forwarding/simultaneous-ring options, setting call options
  • Putting calls on hold/resume calls
  • Merging calls
  • Adding others to an existing call
  • Parking a call
  • Mute/unmute calls
  • Ending a call properly
Voicemail
  • Setup voicemail
  • Checking voicemail from Skype for Business Client or Outlook (or mobile device)
  • Call Voicemail
  • Change greetings
  • Extended absence greeting
  • Adding notes to voicemail in Outlook
  • Play on phone from Outlook
  • Turning on/off missed call notifications
  • Self-service to reset PIN for voicemail access with Outlook
  • OWA (for some users)
Skype for Business in Outlook
  • Quick contacts in Outlook
  • Reply to voicemail with IM or email
  • Starting communication from presence in Outlook
  • Conversation history folder
  • Viewing missed calls
  • Viewing missed conversations
Collaboration/Conference Call
  • Scheduling a meeting (or starting an unscheduled meeting) on behalf of others
  • Setting/reviewing meeting options on behalf of others
  • Joining or starting a scheduled call from Outlook
  • Adding/inviting (or removing) users to a group meeting/call
  • Adding/removing video to a group meeting
  • Mute/unmute participants in group meeting
  • Basic Desktop sharing
  • Including/adding outside contacts in a group meeting
  • Starting separate IM with any participant within group meeting
  • Promoting (and demoting) participants from attendee to presenter
  • Changing meeting options (setting meeting access, lobby, presenters, limiting participation/controls, privileges)
  • Invite others by name/phone #, or email
Skype for Business handset phone training (Polycom VVX phones) (optional)
  • Signing in to the phone
  • Review of the phone layout
  • Best practices for using BTOE features along w/ the Skype for Business client
  • Functional usage
Microsoft Skype for Business Certified Headsets & Speaker Phones (optional)
  • Wired, Bluetooth, & DECT
Conclusion
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Lecture percentage

60%

Lecture/Demo

Lab percentage

40%

Lab

Course Number:

SKY-100

Duration:

1 Day

Prerequisites:

This class assumes no prior experience.

Training Materials:

Students receive comprehensive courseware.

Software Requirements:

  • Skype for Business
  • Microsoft Office 2013 or later [if you’re running an earlier version of Office, please let us know and we can discuss]
  • Headsets and/or handsets for use with Skype for Business

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

Contact Us Train For Us

Toll-free in US/Canada:
877 849 1850
International:
+1 678 648 3113

Toll-free in US/Canada:
866 566 1228
International:
+1 404 420 2491

925B Peachtree Street, NE
PMB 378
Atlanta, GA 30309-3918
USA

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