Introduction to Skype for Business

14 Ratings

Course Number: SKY-100

Duration: 0.5 days (3.25 hours)

Format: Live, hands-on

Skype for Business Training Overview

This Introduction to Skype for Business training course prepares end users for immediate and long-term success with Skype for Business. Attendees learn how to set up and manage voice calls and video conferences, instant messages, voice mail, conference calls, Outlook integration, and more.

Location and Pricing

This course is taught as a private, live online class for teams of 3 or more. All our courses are hands-on, instructor-led, and tailored to fit your group’s goals and needs. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for online corporate training, please contact us.

Objectives

[These objectives are whole-day objectives that we would work with you to scale to half a day.]

All students will learn how to:

  • Navigate and use Skype for Business Client
  • Manage instant messaging and online presence
  • Answer, route, transfer, merge, and perform other operations on incoming calls
  • Set up voicemail
  • Use Skype for Business for conference calls, screen sharing, and team collaboration on projects and documents
  • Integrate Skype for Business with Microsoft Outlook

Prerequisites

This class assumes no prior experience.

Outline

Expand All | Collapse All

Introduction
Overview of Skype for Business
  • General Layout of Skype for Business client (Overview of the 3 tabs – contacts, conversations, phone)
  • Review Presence: (how to change, use presence)
  • Searching contacts, frequent contacts, sorting groups,
  • Setting “Me Area” on Skype for Business Client, Out of Office notice on Skype for Business (from Outlook)
  • Tools/options – proper settings, personal settings
  • Short cuts for device selection and call forwarding
  • Audio device settings
  • Explanation of Skype for Business modalities (IM, Call, Video, Share), adding and/or removing modalities in various order
IM/Presence
  • Sending/responding to IM
  • Adding voice, sharing, and/or video to an IM
  • Add to contacts list
  • Pin/unpin to frequent contacts
  • Open Outlook Contact
  • Change contact List view
  • Creating groups, controlling privacy
  • Sorting groups
  • Tagging for status change alerts
  • Changing privacy relationship (to allow users to interrupt on DND)
  • Conversation history (rejoining/restarting a previous conversation)
  • File transfer in Skype for Business Client
Making Calls
  • Make a call from Skype for Business contact card, contact search, etc.
  • Making calls (or on behalf of others as a delegate)
  • Setup/changes to delegates
  • Dial a Phone number
  • Using Dial pad while in a call
  • Start a video Call
  • Missed call notices
  • Making call from Outlook missed call or voicemail
Call Handling
  • Answering calls (receiving calls directly or as a delegate to others)
  • Routing/transferring calls, redirecting calls,
  • Transfer calls directly to voicemail
  • Call forwarding/simultaneous-ring options, setting call options
  • Putting calls on hold/resume calls
  • Merging calls
  • Adding others to an existing call
  • Parking a call
  • Mute/unmute calls
  • Ending a call properly
Voicemail
  • Setup voicemail
  • Checking voicemail from Skype for Business Client or Outlook (or mobile device)
  • Call Voicemail
  • Change greetings
  • Extended absence greeting
  • Adding notes to voicemail in Outlook
  • Play on phone from Outlook
  • Turning on/off missed call notifications
  • Self-service to reset PIN for voicemail access with Outlook
  • OWA (for some users)
Skype for Business in Outlook
  • Quick contacts in Outlook
  • Reply to voicemail with IM or email
  • Starting communication from presence in Outlook
  • Conversation history folder
  • Viewing missed calls
  • Viewing missed conversations
Collaboration/Conference Call
  • Scheduling a meeting (or starting an unscheduled meeting) on behalf of others
  • Setting/reviewing meeting options on behalf of others
  • Joining or starting a scheduled call from Outlook
  • Adding/inviting (or removing) users to a group meeting/call
  • Adding/removing video to a group meeting
  • Mute/unmute participants in group meeting
  • Basic Desktop sharing
  • Including/adding outside contacts in a group meeting
  • Starting separate IM with any participant within group meeting
  • Promoting (and demoting) participants from attendee to presenter
  • Changing meeting options (setting meeting access, lobby, presenters, limiting participation/controls, privileges)
  • Invite others by name/phone #, or email
Conclusion

Training Materials:

Students receive comprehensive courseware.

Software Requirements:

  • Skype for Business
  • Microsoft Office 2013 or later
  • Headsets and/or handsets for use with Skype for Business


Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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