Cloud Computing and Other Training / Axure RP and UX Training
UX Collaboration for non-UX roles
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
UX Training Objectives
UX Training Outline
Defining UX and Practitioners
Definition of UX
Where UX came from (product design, human factors, psychology)
What education might a UX practitioner have.
How it’s different than other roles. Uni degrees in graphic design and UX have no overlap.
Types of UX roles. Names of roles (UX vs UI).
UX is often a second career. What careers do these people often come from?
Where does UX usually fit in the org?
UX Thinking and Approaches
UX requires empathy, architecture, possible outcomes. We have to see 12 steps ahead. If the user gets that error message and ignores it, what if the store thinks they shoplifted because they actually didn’t pay?
UX vs Marketing. Marketing focuses on demographics. We go past that and focus more on psychology (needs, motivations, likely habits). How it’s different than marketing research and marketing.
Keep users from making mistakes. Make things easy to learn and use. Make it delightful! Intuitive.
Ideas vs their execution. Why UX is awesome and not the time-wasting black box you think it is. Internal and external “costs” of releasing something that doesn’t solve the problem, satisfy or delight the customer, etc… Costs of changing your mind as the project moves forward.
Discussion: Poor execution/bad UX but good idea. I’ll give some examples. And can you think of times when UX made or broke how you felt about a website, app, or other product?
Deliverables – how did we make them, what tools do we use, and what do they mean?
Competitive analysis / audit of current experience
Personas (find out ahead of time if company has personas they can share)
Content map and strategy
Customer journey map – identify pain and opportunity
Exercise: Let’s make a customer journey map for online job searching in general.
Sitemap, hierarchy – we can even get customer involvement with card sorting, tree testing.
Visual design comps and specs
User testing report
Adding UX to the process
Discussion: Who are the UX people here? Internal individual? Internal team? Freelancer? Outsourced agency?
Discussion: Talk about a time you had a conflict with someone in UX or didn’t understand what they were doing.
Where to expect UX to collaborate and where to expect them to work on their own. We want your ideas but UX designs the product and decides how things are executed.
Methods for collaboration. Commenting on designs. Experiencing a prototype. Possible tools.
Assign tickets to UX.
If UX has time, involve them in QA. They’d know the product very well and might notice bugs or visual issues.
Include UX on ambiguities that QA finds. Don’t have engineering decide on solutions, designs, or messages. Circle back with UX and collaborate.
UX has to explain and defend everything from the point of view of the user and backed with data and/or personas. Don’t say “the user will prefer this” unless you have data to back that up. Don’t say, “It’s cleaner this way.” Don’t try to throw UX or usability concepts back at UX people unless you can back it up with something customer-centric.
Why UX may try to kill or change a feature or product that Product is pushing for.
Mutual respect for each team member’s expertise and experience.
Actionable Collaboration Plan
App home page notices on parts of app that are down right now.
Software needed for each student PC:
For classes delivered online, all participants need either dual monitors or a separate device logged into the online session so that they can do their work on one screen and watch the instructor on the other. A separate computer connected to a projector or large screen TV would be another way for students to see the instructor's screen simultaneously with working on their own.