Conflict Resolution


Course Number: ITL-112

Duration: 0.5 days (3.25 hours)

Format: Live, hands-on

Conflict Resolution Training Overview

Accelebrate's Conflict Resolution course outlines the causes of conflict within the workplace in general, as well as in specific areas within IT. Students learn strategies for dealing with conflict, techniques designed to defuse tense situations, and approaches for managing a formal conflict resolution process.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Understand conflict sources and dynamics in IT
  • Learn reasons for internal employee conflict
  • Gain working knowledge of key conflict resolution strategies
  • Learn a life skill that has both personal and professional value

Prerequisites

Leadership experience in IT is presumed.

Outline

Expand All | Collapse All

Introduction
Initial Thoughts and Vocabulary
  • The typology of conflict
  • Types of conflict
  • The conflict spiral
Causes of Employee Conflict
  • Conflict within IT
  • Dealing with conflicting goals
  • Confrontations over limited resources
Conflict Strategies
  • Rationale and action
  • Collaboration vs. compromising
Quick Conflict Resolution Tips
  • Techniques to establish positive dialog
  • Defining a workable solution
  • Dealing with and defusing high emotions
The Conflict Resolution Process
  • A seven-step process moving from defining the issues at hand, through resolution, to ways to prevent future conflicts
Conclusion

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.



Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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