Cloud Computing and Other Training / IT Leadership Training
Accelebrate's Conflict Resolution course outlines the causes of conflict within the workplace in general, as well as in specific areas within IT. Students learn strategies for dealing with conflict, techniques designed to defuse tense situations, and approaches for managing a formal conflict resolution process.
Location and Pricing
Most Accelebrate courses are delivered as private, customized, on-site training at our clients' locations worldwide for groups of 3 or more attendees and are custom tailored to their specific needs. Please visit our client list to see organizations for whom we have delivered private in-house training. These courses can also be delivered as live, private online classes for groups that are geographically dispersed or wish to save on the instructor's or students' travel expenses. To receive a customized proposal and price quote for private training at your site or online, please contact us.
In addition, some courses are available as live, online classes for individuals. See a schedule of online courses.
Conflict Resolution Training Objectives
All students will:
Conflict Resolution Training Outline
Initial Thoughts and Vocabulary
The typology of conflict
Types of conflict
The conflict spiral
Causes of Employee Conflict
Conflict within IT
Dealing with conflicting goals
Confrontations over limited resources
Rationale and action
Collaboration vs. compromising
Quick Conflict Resolution Tips
Techniques to establish positive dialog
Defining a workable solution
Dealing with and defusing high emotions
The Conflict Resolution Process
A seven-step process moving from defining the issues at hand, through resolution, to ways to prevent future conflicts
Leadership experience in IT is presumed.
All attendees receive comprehensive courseware covering all topics in the course.
Software needed for each student PC:
This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.