Conflict Resolution

ITL-112 (0.5 Days)
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Conflict Resolution Training Overview

Accelebrate's Conflict Resolution course outlines the causes of conflict within the workplace in general, as well as in specific areas within IT. Students learn strategies for dealing with conflict, techniques designed to defuse tense situations, and approaches for managing a formal conflict resolution process.

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

Conflict Resolution Training Objectives

All students will:

  • Understand conflict sources and dynamics in IT
  • Learn reasons for internal employee conflict
  • Gain working knowledge of key conflict resolution strategies
  • Learn a life skill that has both personal and professional value

Conflict Resolution Training Outline

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Introduction
Initial Thoughts and Vocabulary
  • The typology of conflict
  • Types of conflict
  • The conflict spiral
Causes of Employee Conflict
  • Conflict within IT
  • Dealing with conflicting goals
  • Confrontations over limited resources
Conflict Strategies
  • Rationale and action
  • Collaboration vs. compromising
Quick Conflict Resolution Tips
  • Techniques to establish positive dialog
  • Defining a workable solution
  • Dealing with and defusing high emotions
The Conflict Resolution Process
  • A seven-step process moving from defining the issues at hand, through resolution, to ways to prevent future conflicts
Conclusion
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Lecture percentage

40%

Lecture/Demo

Lab percentage

60%

Lab

Course Number:

ITL-112

Duration:

0.5 Days

Prerequisites:

Leadership experience in IT is presumed.

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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International:
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Atlanta, GA 30309-3918
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