Effective Communication in a Virtual World


Course Number: ITL-122

Duration: 1 day (6.5 hours)

Format: Live, hands-on

Effective Virtual Communication Training Overview

This Communication in a Virtual World training course teaches attendees how to effectively communicate, both in-person and working virtually, with their peers, clients, management, vendors, staff, and others. Students learn communication-based concepts, techniques, and best practices.

Note: A condensed version of this class can be delivered as a two-hour, engaging seminar upon request.

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

In addition, some Business Skills courses are available as live, online classes for individuals.

Objectives

All students learn how to:

  • Use emotional intelligence concepts to their professional advantage
  • Strategically select the best communication medium when working virtually
  • Use structured questioning techniques to fact-finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions

Prerequisites

No prior experience is presumed.

Outline

Expand All | Collapse All

Introduction
Emotional intelligence
  • Self-awareness and self-management
  • Social awareness and relationship management
Merrill & Reid Social Styles
  • Driver
  • Expressive
  • Analytical
  • Amiable
Question Types
  • Closed, open and high yield questions
Question Usages/Purposes
  • Accuracy, clarification, completeness, relevance, etc.
Active Listening
  • Traditional active listening topology
  • Caring-based listening topology
Virtual communication types and effectiveness
  • Written
  • Phone
  • Video
Listening Styles
  • Action, informational, etc.
Virtual Technology Best Practices
  • Synchronous communication tools
  • Asynchronous communication tools
Visual, Auditory, and Kinesthetic (VAK) Communications
  • Understanding how to use VAK to your professional advantage
Building Rapport
  • First impressions: the first ten seconds
  • Barriers to Building Rapport
  • Techniques that build rapport
Problem Solving Listening Framework
  • Person, topic, delivery, and setting
Speaking with Authority
  • Tips and techniques to speak with authority
Email Communications
  • Your written legacy
  • Tips When Writing Emails
  • Ways to enhance your email efficiency
Body Language
  • Using body language as a communication tool
  • Observing others
  • When others observe you
Conclusion

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.

Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.



Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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