Course Number: ITL-120

Duration: 2 days (13 hours)

Format: Live, hands-on

Leadership Training Overview

Servant leadership is the continuous endeavor to empower and serve the people you lead! Servant leaders challenge their organizations to go farther, reach higher, and Improve faster while having fun and taking care of the organization’s most vital resource - people. The idea of addressing the bottom line first by always taking care of people requires leadership skills that are well beyond the traditional “command and control” style of management. Throughout this course, you will learn and practice the most critical skills needed to become a servant and true asset to those you lead! 

Location and Pricing

Accelebrate offers instructor-led enterprise training for groups of 3 or more online or at your site. Most Accelebrate classes can be flexibly scheduled for your group, including delivery in half-day segments across a week or set of weeks. To receive a customized proposal and price quote for private corporate training on-site or online, please contact us.

Objectives

  • Explain the high costs and disadvantages of employee disengagement and traditional command and control management
  • Discuss why Servant Leadership is more effective in most situations
  • Define characteristics of Servant Leaders and High Performing Teams
  • Identify characteristics of Servant Leadership that are underdeveloped within you
  • Design a plan to improve underdeveloped Servant Leadership Characteristics
  • Explain the different levels of team maturity and the role of the servant leader at each level
  • Present options to craft workshops and meetings that foster interaction and innovation
  • Demonstrate the use of powerful questions to help an individual identify and assess possible solutions to their own problem

Prerequisites

This course assumes no prior experience and is appropriate for anyone desiring to serve high-performing teams as a servant leader. 

Outline

Expand All | Collapse All

Introduction
Why Lead This Way
  • The High Cost of Employee Disengagement
  • Signs of Disengagement
  • Top Causes for Disengagement
  • Hidden Costs of Command and Control Management
  • The Concept of Teams
  • Seeing the Whole – Value Streams
  • Cross-Functional Teams
  • Characteristics of High Performing Teams
Guiding the Self-Organizing Team
  • Leadership versus Management
  • Servant Leadership
  • What is Servant Leadership?
  • Organizational Hierarchy
  • Servant Leader Inverted Hierarchy
  • Real World Servant Leaders –
  • Servant Leader Characteristics
  • Measuring the Effectiveness of Leaders
  • The Servant Leadership Assessment – Assessing Yourself
Team Development
  • Team Maturity Stages
  • Servant Leader Roles Through These Stages
  • Welcoming, Building Trust
  • Understand the Organization Mission & Values
  • Setting the Team’s Igniting Purpose!
  • Establish Team Norms
  • Encouraging and Leading Self-Organization
  • Establish Whole Team Responsibility
Facilitation
  • Designing Meetings and Workshops for Interaction and Innovation
  • Facilitating Meetings
  • Facilitating Planning Workshops
  • Facilitating Continuous Learning
Coaching and Mentoring
  • Powerful Questions
  • Coaching the Team
  • Coaching Individuals
Addressing Dysfunctional Behavior and Conflict
  • Dysfunctional or Not?
  • Conflict Resolution
  • Example Techniques for Resolving Conflict
  • Correcting Unwanted Behavior
  • Setting Clear Development & Growth Goals
  • Building Trust Between Team Members
  • Enhancing Communication
  • Become a Barrier Buster!
The Next Steps
  • Coaching Others to be Servant Leaders
  • The Next Steps
Conclusion

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

This is an interactive seminar that does not require computers. The room should be configured to support pencil and paper exercises in groups of 3-4 participants.



Learn faster

Our live, instructor-led lectures are far more effective than pre-recorded classes

Satisfaction guarantee

If your team is not 100% satisfied with your training, we do what's necessary to make it right

Learn online from anywhere

Whether you are at home or in the office, we make learning interactive and engaging

Multiple Payment Options

We accept check, ACH/EFT, major credit cards, and most purchase orders



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