Conflict Resolution and Difficult Conversations

ITL-134 (1 Day)
Request Pricing for Conflict Resolution and Difficult Conversations

Conflict Resolution Training Overview

This Conflict Resolution and Difficult Conversations training course teaches students how to avoid and resolve conflict. Students learn how to maximize conversational effectiveness to prepare for difficult conversations using the ALERT process.

Location and Pricing

Accelebrate courses are taught as private, customized training for groups of 3 or more at your site. In addition, we offer live, private online training for teams who may be in multiple locations or wish to save on travel costs. To receive a customized proposal and price quote for private on-site or online training, please contact us.

Conflict Resolution Training Objectives

All students learn how to:

  • Understand conflict sources, dynamics, and resolution
  • Use key conflict resolution strategies to reduce or end conflict
  • Employ a seven-step conflict resolution process
  • Use the ALERT Difficult Conversational Process

Conflict Resolution Training Outline

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Introduction
Initial Thoughts and Vocabulary
  • The typology of conflict
  • Types of conflict
  • The conflict spiral
  • ERIC, VASE, and special question types
Conflict Strategies
  • Rationale and action
  • Collaboration vs. compromising
Quick Conflict Resolution Tips
  • Techniques to establish a positive dialog
  • Defining a workable solution
  • Dealing with and defusing high emotions
The Conflict Resolution Process
  •  A seven-step process moving from defining the issues at hand, through resolution, and ending with ways prevent future conflicts
Conversational Tips and Techniques
  • General ground rules
  • Constructive feedback
  • Question restatement
  • Addressing employee responses
  • Action / Reaction(s)
  • Ways to say ‘no’
  • Use and observation of body language
  • Value of storytelling
Discussion Preparation
  • Defining your goals, risks, and results
  • Time, location and venue
  • Orchestrating the listening framework
Five-Step ALERT Conversation Process Overview
Conclusion
Request Pricing for Conflict Resolution and Difficult Conversations
Lecture percentage

40%

Lecture/Demo

Lab percentage

60%

Lab

Course Number:

ITL-134

Duration:

1 Day

Prerequisites:

No prior experience is presumed.

Training Materials:

All attendees receive comprehensive courseware covering all topics in the course.

Software Requirements:

For in-person classes, no computer setup is required. The instructor will need Internet, projection, and power, and attendees should be seated in groups of 3-4 for pencil/paper exercises. Setup for online classes is equally easy and detailed upon request.

Contact Us:

Accelebrate’s training classes are available for private groups of 3 or more people at your site or online anywhere worldwide.

Don't settle for a "one size fits all" public class! Have Accelebrate deliver exactly the training you want, privately at your site or online, for less than the cost of a public class.

For pricing and to learn more, please contact us.

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